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Contact

Carr Uvero Alto Km 3.34, Punta Cana 23000, Dominican Republic

info@nukleusfestival.com

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FAQ

When should I add my extra nights?

Purchase extra nights when initially reserving your room Extra nights are based on availability, so it is better to add them sooner than later. Remember that add-ons are non-transferrable and non-refundable so make sure you want the extra nights before adding.

If I have full financial responsibility, does my insurance policy cover the entire costs of the reservation?
Each insurance policy covers the per person rate of the reservation, regardless of your financial responsibility.
Is there an age restriction to attend?

Yes, all guests must be 18 years of age at the time of the event.

Does NUKLEUS FESTIVAL & TIXR! automatically charge my Credit Card on the payment due date?

Yes! NUKLEUS FESTIVAL! will automatically charge the card on file on the due date.

How do I update the card on file for my payments?

You have to update the card in the account created on www.tixr.com

Are reservations transferable or can I change my guest?
Yes. Please click HERE to review name change fees, procedures, and deadlines.
What if I can no longer attend NUKLEUS FESTIVAL!?
Refer to our cancellation policy HERE. You can also do a name change and transfer your reservation to someone else. It is always a great idea to purchase travel insurance to protect yourself from the unexpected.
Does all the music take place at LIVE AQUA BEACH RESORT PUNTA CANA?

Yes! All performances will take place at the LIVE AQUA BEACH RESORT PUNTA CANA.  All shows are just a short walk from your room.

What dates will there be music?

There will be four nights of incredible sets. Shows will take place on January 20th, 21th, 22th and 23th.  Check out is January 24th unless you purchase an additional post night.

When will the music schedule be available?

The music schedule will be released in the months leading up to our trip.

What can we do if we want to explore the area around AQUA during the day?

NUKLEUS FESTIVAL! will also offer excursions for an additional cost.

Can I stay elsewhere in the area and pay just to attend the shows?

In order to keep this an intimate event, only guests who book a package through NUKLEUS FESTIVAL! staying at the LIVE AQUA BEACH RESORT PUNTA CANA will be able to attend the shows. No day passes or individual tickets are sold for this event.

When do we check in and check out of the resort?

Check in for a 4 night package is January 20th – Check out is January 24th. Check-in begins at 3 pm on the day you arrive. Check-out is by noon on the day of your departure.  If you arrive earlier than 3pm that is ok, if your room is not ready you can chill by the pool.  You cannot stay in your room past 12 pm on your check out day.  There are no late check outs, if you have not checked out by 1pm, you will incur a $300 late check out charge applied to your final bill when you check out of the resort.

What if I have a question during the event?

The best way to get in contact is by reaching out through the live chat located in the lower right hand corner of the website.  If we are not available, e-mail us at info@nukleusfestival.com. If you have a question off hours just look for a Safety Team member, they will be happy to help! The front desk in each lobby is open 24 hours a day.

Are food & beverages included? How many meals a day?

Absolutely! Your all-inclusive package covers all food and beverages – including premium alcohol! Enjoy breakfast, lunch, dinner, snacks, and late night bites at no additional cost.

Can I pay with US currency at the resort?
Yes, however your change will be returned in Dominican Pesos.
Can we exchange US currency at the resort?

Yes. You can exchange currency at the front desk in the lobby.

Is room service available?

Yes! Complimentary room service is available 24/7.

Will vegetarian, vegan & gluten-free options be available?

The resort has a variety of food available to guests with various dietary needs. There will be vegetarian, vegan,  & gluten-free options available at all meals.

Where can I keep my valuables?

Every room at the resort is equipped with an electronic safe. We strongly suggest placing your passport, wallet, cash and any other valuables inside as soon as you arrive. Quasar Entertainment, LLC is not responsible for any lost or stolen items.

Is tipping expected?

Tipping is customary but not expected for hotel staff such as bellmen, waiters & housekeepers as well as transportation drivers.

Are there any medical facilities at the resort?

A registered nurse with regular office hours is on the premises at the resort. In the event of a medical emergency, a qualified medical doctor is on call 24 hours a day. If a doctor is called there will be a charge put on the guests’s room. Guests with any pertinent medical information, specific medication, or accessibility needs are asked to notify us in advance.

What travel documents do I need?
You MUST have a valid passport to enter Dominican Republic. There are NO exceptions.
What airport should I fly into for NUKLEUS FESTIVAL?

Punta Cana International Airport (PUJ).

Las Americas International Airport (SDQ)- 2H drive from here to Punta Cana

How far is LIVE AQUA BEACH RESORT PUNTA CANA from the Punta Cana International Airport?

The Hotel is located about 30 minutes from Punta Cana International Airport.

Is airfare included?
No. All guests are responsible for booking their own airfare.
How do I get to and from the Punta Cana airport?

We offer a transportation service that you can add to your reservation. Please note airport shuttles are not included in the cost of your trip. To find more information on organizing a shuttle, click HERE.

My flight is delayed, what do I do?

Don’t sweat it! If you have provided us with your flight info we will be tracking your arrival time and making the proper accommodations. If you are switched to a completely new flight, contact the Travel Team as soon as possible to let us know.

Does the event transportation run on the pre and post nights?

Yes, the shuttle will run on pre night dates & post night dates. There are no shuttles on January 21th – 23th.

If I have full financial responsibility, does my insurance policy cover the entire costs of the reservation?

Each insurance policy covers the per person rate of the reservation, regardless of your financial responsibility. If you add pre or post nights after the initial booking you must contact IMG in order to make sure you are fully covered.

What should I pack?

Weather in Punca Cana this time of year is generally warm, but since many shows will be taking place outdoors, there is the chance of it being cool. NUKLEUS FESTIVAL! suggests bringing some warm clothing just to be on the safe side. Other than that, anticipate wearing t-shirts and shorts pretty much the entire time.

• Passport
• Sunglasses / Hat
• Sunscreen / Aloe
• Bugspray
• Re-useable Bottle / Cup
• Rain Gear
• Warm Clothes
• Camera
• Ear Plugs
• Swimsuit
• Yoga mat for morning classes
• Your favorite festival gear

What should I NOT pack?

No illegal substances, anything on wheels except a wheelchair or luggage The use of illegal drugs is strictly prohibited at NUKLEUS FESTIVAL!. All laws and hotel policies pertaining to drug use must be respected.

Can I bring my camera?

You may bring any kind of camera to the event to shoot your vacation however, filming and photography during the shows is strictly prohibited. Drones are banned from NUKLEUS FESTIVAL!.

If I do a name change, does my insurance policy transfer to the new guest?

No. Insurance policies are specific to each individual who purchases the policy. The new guest will need to purchase their own policy in order to be covered.

How can I stay connected with family and friends?

Every guest room is equipped with a phone that can make complimentary local and continental US calling, but there is also plenty of wifi throughout the resort, so you can use social media sights or phone apps as a source of communication.

In case of emergency, how can I be contacted?

If you need to be contacted while at NUKLEUS FESTIVAL!, have your family/friends email the Darlington Travel Team, this is the fastest way to get in touch with you.

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